FAQ/Useful informations

Payment method:
Credit cards are also accepted for the settlement of the bills. The following credit cards may be used:

• Visa
• Eurocard-Mastercard
• AmEx

Parking:
Guests arriving by car may leave their cars in our car park which is observed by cameras. Parking is free of charge, based on free capacity.

Pets:
Our hotel is pet friendly. For the calm and the rest of our guests, please keep your pets on leash. You can also find an etiquette in your room – please try to follow its points. Thank you for your cooperation in advance.

Programs:
You can find different fliers at our reception.

Public transportation schedule:
Please inquire at the reception. (call 9)

Reception:
Our reception is open from 6 a.m. until 10 p.m. After 10 p.m. please call one of the duty telephone numbers listed on the reception desk/entrance. (We reserve the right to make changes.)

Reclamation:
If you are not satisfied with any of our services, please contact the staff, the manager of the relevant department immediately or report the problem at the reception. We are unable to accept subsequent complaints upon check-out or departure. Thank you for your understanding!

Rent a bike or sport device:
Please let our colleagues at the reception know if you would like to rent a bike or sport device. According to your wish we can suggest cycling routes and provide cycling maps as well.

Restaurant:
Malomkert Beer House is located on the ground floor in our partner hotel, with the following opening hours and availabilities:Address: Fenyves street 15. Veszprém, H-8200
Opening hours: Monday-Thursday, Sunday: 11:00 – 22.00

Room service:
Our room service is at your service from 6 a.m. to 10 p.m. You can order to your room by calling on the phone the reception (number 9). The fee of serving to the room is 1 000 Ft/instance.
You can also order food from our partner hotel’s restaurant, from Malomkert Sörház. (Menu is available at the reception.) Please place your order until 10 a.m.

Safe deposit box:
You can store your valuables in the in-room safe free of charge. We cannot be held responsible for valuables not placed here. To set up the safe, after placing the valuables, close the safe door, enter a 4-digit code, and then press the “#” key. Use the same code when opening! For our gray safes, enter a 4-digit code after pressing the button on the inside of the door, then press the letter “B”, then turn the lock. To open it, enter the same 4-digit code, press the letter B and finally reverse the lock. In case of any problems, please call the reception.

Safety precautions:
In the interests of your own safety, please study the escape route plans hanging around your room door.
In case of fire or other emergency, please use the indicated emergency exit.
If you find a fire anywhere, please inform the reception desk immediately.
For the sake of fire and accident prevention, we request that apart from razors and hair driers, you do not use your own electronic appliances in your room.
Among calm relaxation, your safety is the most important aspect for our hotel.
Please, support our work by your cooperation:
– keep the window and the door of your room always locked
– use the individually programmable safe which can be found in your room
– if you find an abandoned luggage in the territory of the hotel, please inform the receptionist
– in case of fire, please inform the reception immediately and study the emergency escape plan hanging nearby your room
– take care of your values.

Self check-out:
You can pay your bill by check-in or during your whole stay. In this case your departure can be faster and smoother. Please always hand over your door opener card to our receptionist.

Shoe-cleaning:
It is possible to clean your shoes with the machine located at the reception.

Smoking:
Smoking is forbidden in our rooms and in the restaurant, but it is allowed in the garden of the hotel and the terrace of the restaurant. Smoking in rooms and/or in the buildings will occur a penalty of 20 000 HUF occasionally.

Souvenir:
It is possible to buy homemade jams and beers in our hotel. Please contact our receptionist in this regard.

Table reservation: ( at Malomkert Sörház, Fenyves street 15.)
Phone number: +36 88 579 231 or ask for help at the reception. You can also ask for the menu at the reception.
If the weather is fine, the shady, panoramic terrace is available to the guests, with a nice view of the Benedek hill and the Castle.
The kitchen closes 30 minutes before the restaurant’s closing time.
Half-board can be resorted as lunch, dinner and cold meal as well, please contact the reception about your choice. If you want to choose cold meal as half pension, please let our receptionist colleague know at least one day earlier.

Taxi:
If you want to order a taxi, please ask for it at the reception!

Technical problem:
Please, report every problem at the reception.

Telephone:
For the extra charges of using the room telephone, please ask our colleagues at the reception.
To call the reception: 9
To call a room: room number
Local phone proposal: 0 + the desired phone number
Inland phone: 0 + 06 + dialling code + phone number
Foreign phone: 0 + 00 + area code + dialling code + phone number

Country codes: