+36 88 577 000 o historia@hotelhistoria.hu

FAQ/Useful informations

FAQ/Useful informations

Dear Guests!

Welcome to Hotel Historia**** & Historante in Veszprém. In our hotel policy you will find all the information that may be useful during your stay here. To ensure that your stay is undisturbed, please adhere to the hotel’s policies. If you have any questions, do not hesitate to contact our receptionist colleagues, who are at your disposal!

Information about rooms and reservations
The room prices of our hotel are set in HUF, our prices include VAT, tourist tax has to be paid separately.
Check in is from 14.00, check out is until 10.00. You can ask early check in/ late check out for a fee. The late check-out is free until 12.00 a.m. Early check-in and late check-out is always based on our capacity. We reserve the right to refuse any of it.
You may not store or use any flammable or explosive materials, coffee machines, water heaters, irons or any other electrical appliances in your room.
Display the „Do Not Disturb” sign on your door if you do not wish your rest to be disturbed by our housekeeping staff. Report any fault detected in your room to the reception.

Information about hospitality
The half-board restaurant service, which includes a rich buffet breakfast and dinner, begins with dinner on the day of arrival and ends with breakfast on the day of departure. In case of late arrival (after 21.00) we will provide the opportunity to eat the previous day’s dinner as lunch the next day between 11.00 and 15.00.

Other useful information
It is prohibited to remove any equipment or textiles from the hotel! Anyone causing damage deliberately or negligently will be asked to provide compensation. You are requested to respect other guests and to keep the noise to a minimum after 10.00 p.m. According to Hungarian legislation, smoking in the rooms, restaurant and public areas of the hotel is prohibited, except for the designated smoking area outside!

We wish you a pleasant stay in our hotel!

Hotel Historia**** & Historante

Services and useful information

Adapter for international use:
You can ask for an adapter on our reception. 

Air condition:
The clima functions only by closed windows. On the wall you find the panel, where you can control the temperature.

 

ATM automat:
The nearest one can be found in the downtown. You can ask for a map at the reception from our helpful staff.

 

Attractions and programs:
Information brochures and program booklets can be found on the reception desk and in the lobby area, our reception colleagues are gladly to provide information.

Baby equipment:
Our colleague is ready to take the requested equipment to your room, e.g. baby bed, baby bathtub and toilet restrictor. In your room you can also find shower gel, soap and body lotion, especially for your child/children. 

 

Billing:
We can make invoice for company name, if you want. We can issue invoice between 6 a.m to 6 p.m.

 

Breakfast:
Breakfast is between 7 and 10 a.m. Our restaurant is located through the terrace, on your left. Please inform the receptionist if you require any special meals.

 

Camera system:
In our hotel we have a camera system for the safety of our guests.

 

Check in / Check out:
Check in is from 14.00, check out is until 10.00.
You can ask early check in / late check out for a fee, based on availability.
When checking out, please leave your room until 10.00, and give your card to the receptionist. 

 

Cold meal:
Breakfast can be resorted to also as cold meal as well, if you travel earlier than 7 am. If you want to choose cold meal as breakfast please let our receptionist colleague know one day earlier until 6 pm.

 

Cleaning:
Our housekeeping colleagues clean the rooms daily. If you do not want your room to be cleaned, please hang the „Do not disturb” card on your door handle. Our colleagues change the bed sheets daily on request. If you wish for extra changing of your bed linen or towels, please ask our receptionist to help. You can also find some bathrobes and extra towels specially for the wellness area in the wardrobe. 

 

Complaints:
If you have any remark, complaints, please let us know as soon as possible, because after the check-out we are unable to accept them.

 

Conference:
For conferences and events we can provide a modern, state-of-the-art conference room for our partners. For further information please ask our receptionist.

 

Cosmetic products:
Toothbrushes, toothpaste, shaving sets, shower caps and nail files are available at reception for an extra charge. The shower gels in the rooms can also be used as shampoos. According to the needs of our guests, for a fee, we replace these and the body lotion as well.

 

Cushions:
You can choose from different linings at the reception. 

 

Damages:
During your stay in our hotel, the caused damages in the room or in the hotel are on to you.

 

Door:
In the hotel there is a proximity system. You can open the door with your room card. You have electricity in the rooms with a card. Please do not pull this card out! If you go out from the room, do not forget to take the room card with you. 

 

 „Do not disturb”
Please place the „Do not disturb” card on the door handle outside if necessary. If you do not want to receive calls, please call the reception!

 

Electric network:
The electric network in Hungary is 220 – 240 V / 50 Hz.

 

Emergency exit:
The closest emergency exit for you can be found on the emergency escape plan hanging around your door.

 

Fax, copying:
Our colleagues at the reception can give you further information about these services. 

 

Holidays in Hungary:
1st of January, 15th of March, International Women’s day, Easter, 1st of May, Mother’s day, Pentecost, 20th of August, 23th of October, 1st of November, Christmas, New Year’s Eve

 

Internet:
Wireless internet is available on the whole territory of the hotel, without extra charges for our guests.
WIFI password: #loveHistoria

 

Important telephone numbers:
In case of emergency please call: 112

 

Laundry services:
The clothes you would like to be washed, please hand down at the reception or put them on your bed and let our housekeeping staff know that you would like to let them be cleaned. In case you handle it until 9 a.m, we will return those within 24 hours. 

 

We work with the following prices:

Washing
Ironing
HUF/ piece
HUF/ piece
Shirt
4 000
2 400
Trousers
4 000
2 400
Sweater
4 000
2 400
T-shirt
3 000
1 800
Socks
1 000
Undershorts
1 000

Left luggage service and transportation:
You can leave your luggage in a room next to the reception. Our colleagues are at your disposal by bringing your luggage out of your room.

Lost and found:
The items which in the room or in the building had been left, we preserve for 6 months.
Please ask for information at the reception.

 

Massage:
The massage room can be found on the second floor. You can ask for an appointment at the reception.

Minibar:
Every room has a minibar. If you eat or drink anything, tell our colleague by the check-out.

MINIBÁR ALAPKÉSZLET
MINIBARVORRAT
MINIBAR-SUPPLY

Szobaszám:
Zimmer:
Room:
Ár
Preis
Price

HUF
Alap- készlet/
Vorrat/
Supply
Db/
Stück/
Piece
HUF
Dátum/
Datum/
Date:
Cola, Fanta (0,2 l)
500,-
2
Ásványvíz/ Mineralwater
500,-
2
Cappy gyümölcslé/Fruit juice
500,-
2
Historia sörök/Historia beers
Pils: 1.190,-
Búza/Ír Vörös/ Meggy: 1.350,-
2
Pezsgők/Champagnes (0,2l)
1.200.-
2
Borok/Wines
1.200,-
2
Rövid italok/Shots (0,4l)
1.300.-
2
Snack (mogyoró/peanut, csoki/chocolate)
400.-
3
RedBull
1.200.-
1
Összesen/ Zusammen/ Together (HUF)

Your consumption is recorded by our colleague every day.

Payment method:
Credit cards are also accepted for the settlement of the bills. The following credit cards may be used:

  • Visa
  • Eurocard-Mastercard
  • AmEx

Parking:
Guests arriving by car may leave their cars in our car park which is observed by cameras. Parking is free of charge, based on free capacity.

Pets:
Our hotel is pet friendly. For the calm and the rest of our guests, please keep your pets on leash. You can also find an etiquette in your room – please try to follow its points. Thank you for your cooperation in advance.

Programs:
You can find different fliers at our reception.

Public transportation schedule:
Please inquire at the reception. (call 9)

Reception:
Our reception is open from 6 a.m. until 10 p.m. After 10 p.m. please call one of the duty telephone numbers listed on the reception desk/entrance. (We reserve the right to make changes.)

Reclamation:
If you are not satisfied with any of our services, please contact the staff, the manager of the relevant department immediately or report the problem at the reception. We are unable to accept subsequent complaints upon check-out or departure. Thank you for your understanding!

Rent a bike or sport device:
Please let our colleagues at the reception know if you would like to rent a bike or sport device. According to your wish we can suggest cycling routes and provide cycling maps as well.

Restaurant:
Malomkert Beer House is located on the ground floor in our partner hotel, with the following opening hours and availabilities:Address: Fenyves street 15. Veszprém, H-8200
Opening hours: Monday-Thursday, Sunday: 11:00 – 22.00

Room service:
Our room service is at your service from 6 a.m. to 10 p.m. You can order to your room by calling on the phone the reception (number 9). The fee of serving to the room is 1 000 Ft/instance.
You can also order food from our partner hotel’s restaurant, from Malomkert Sörház. (Menu is available at the reception.) Please place your order until 10 a.m.

Safe deposit box:
You can store your valuables in the in-room safe free of charge. We cannot be held responsible for valuables not placed here. To set up the safe, after placing the valuables, close the safe door, enter a 4-digit code, and then press the “#” key. Use the same code when opening! For our gray safes, enter a 4-digit code after pressing the button on the inside of the door, then press the letter “B”, then turn the lock. To open it, enter the same 4-digit code, press the letter B and finally reverse the lock. In case of any problems, please call the reception.

Safety precautions:
In the interests of your own safety, please study the escape route plans hanging around your room door.
In case of fire or other emergency, please use the indicated emergency exit.
If you find a fire anywhere, please inform the reception desk immediately.
For the sake of fire and accident prevention, we request that apart from razors and hair driers, you do not use your own electronic appliances in your room.
Among calm relaxation, your safety is the most important aspect for our hotel.
Please, support our work by your cooperation:
– keep the window and the door of your room always locked
– use the individually programmable safe which can be found in your room
– if you find an abandoned luggage in the territory of the hotel, please inform the receptionist
– in case of fire, please inform the reception immediately and study the emergency escape plan hanging nearby your room
– take care of your values.

Self check-out:
You can pay your bill by check-in or during your whole stay. In this case your departure can be faster and smoother. Please always hand over your door opener card to our receptionist.

Shoe-cleaning:
It is possible to clean your shoes with the machine located at the reception.

Smoking:
Smoking is forbidden in our rooms and in the restaurant, but it is allowed in the garden of the hotel and the terrace of the restaurant. Smoking in rooms and/or in the buildings will occur a penalty of 20 000 HUF occasionally.

Souvenir:
It is possible to buy homemade jams and beers in our hotel. Please contact our receptionist in this regard.

Table reservation: ( at Malomkert Sörház, Fenyves street 15.)
Phone number: +36 88 579 231 or ask for help at the reception. You can also ask for the menu at the reception.
If the weather is fine, the shady, panoramic terrace is available to the guests, with a nice view of the Benedek hill and the Castle.
The kitchen closes 30 minutes before the restaurant’s closing time.
Half-board can be resorted as lunch, dinner and cold meal as well, please contact the reception about your choice. If you want to choose cold meal as half pension, please let our receptionist colleague know at least one day earlier.

Taxi:
If you want to order a taxi, please ask for it at the reception!

Technical problem:
Please, report every problem at the reception.

Telephone:
For the extra charges of using the room telephone, please ask our colleagues at the reception.
To call the reception: 9
To call a room: room number
Local phone proposal: 0 + the desired phone number
Inland phone: 0 + 06 + dialling code + phone number
Foreign phone: 0 + 00 + area code + dialling code + phone number

Country codes:

A
B
CH
D
E/SP
F
GB
GR
I
IRL
L
NL
P
USA
HUN
43
32
41
49
34
33
44
30
39
353
352
31
351
1
36

Textiles:
Our colleagues change the towels for your request. Linens are changed every second night. If you would like to change it daily, please inform our colleagues at the reception.

TV:
In the rooms there are LCD TV-s. The on / off button on the remote control allows you easy access to our channels, from which you can select by using the up and down arrows or by entering the channel number. (Channel assignment is included.) You can adjust the volume with the arrows next to “volume”. Please switch off the appliance before leaving the room. If you have any technical problems, feel free to contact our receptionist.

Visitors:
We would like to ask our guests to receive a visitor only in the public places of the hotel. The visitors can go to the hotel room after the check-in on the reception, and can stay only until 20 pm. If they stay longer than 20 pm we have to charge the price of a night.

Wakening up:
Our colleagues at the reception are ready to call you in the morning at the specified time.

Wellness:
We provide bathrobe, towel and slippers for free of charge to all our guests using the wellness area. For neck shower or jacuzzi, you can use the buttons at the edge of the sitting pool. If you would like to use the sauna, please ask our receptionist to help.

Open hours: every day 7:00—21:00 (We reserve the right to make changes for the opening hours.)

Services for free: left luggage service, safe, wifi, parking

For request we put in the room for free: baby bed, baby bathtub, extra pillow and blanket

Services for fee: transfer, ordering flower or tickets (cinema, theatre, etc.), rent a bike, laundry services, package delivery

If you have any further questions, please feel free to ask the staff of our hotel!

TV Chanels

Channel
Position
M1 HD
2
M2 HD
4
Duna HD
6
M4 Sport HD
8
Duna World / M4 HD
10
M5 HD
12
VTV edukációs csatorna
18
Film ajánló csatorna
21
TV4
24
Comedy Central Family
26
Comedy Central
27
Paramount Network HD
29
RTL Klub HD
32
TV2 HD
34
Viasat3 HD
36
Viasat6
37
Super TV2 HD
39
RTL II HD
42
Film+ HD
43
Mozi+ HD
44
Cool HD
46
Sorozat +
48
RTL Gold
49
AXN HD
50
Sony Max
51
Sony Movie Channel
52
Moziverzum HD
53
Jocky TV
54
Izaura TV
55
Life TV HD
56
Prime TV
60
STORY4
62
Film Mania
64
Film Cafe
67
RTL+ HD
68
AMC HD
69
Spíler1 HD
73
Spíler2 HD
75
TV2 Comedy
76
Filmbox
77
Sláger TV HD
79
TLC
80
MTV Hungary
81
GALAXY4
83
Epic Drama HD
85
FILM4
87
ATV Spirit HD
88
ATV HD
91
HIR TV
92
Pesti TV
94
HBO HD
102
Filmbox Extra HD
121
Filmbox Premium
122
Filmbox Family
123
Filmbox Stars
124
FightBox
125
DocuBox
126
Gametoon
127
Sport1 HD
152
Sport2 HD
154
Eurosport1 HD
156
Eurosport2 HD
158
Fishing and Hunting HD
162
Extreme Sports Channel
163
ARENA4 HD
165
Spektrum HD
202
Nat Geo HD
204
NatGeo Wild HD
206
Discovery Channel HD
207
Animal Planet HD
210
DTX
211
Discovery Science
213
ID HD
215
History HD
216
OzoneTV HD
217
Viasat Explore
219
Viasat History
221
Viasat Nature HD
222
Travel Channel HD
223
CBS Reality
226
English Club
229
TV Paprika
250
Spektrum Home
253
TV2 Séf
254
Food Network HD
255
FEM3
257
Da Vinci
259
Disney Channel
302
Nickelodeon
304
TeenNick
305
Nick JR
306
MiniMax
307
Boomerang
308
Cartoon Network
309
Jim Jam
310
Baby TV
311
TV2 Kids
312
Nicktoons
314
Mezzo
352
Muzsika TV
353
Zenebutik
354
MTV Hits
355
MTV90s
357
MTV Live HD
358
MTV00s
359
Dikh TV
362
CNN International
401
BBC World News
402
Euronews
403
Al Jazeera English
404
TV5 Monde
406
TVE
407
ZDF
408
SAT.1
410
RTL
411
ORF2
413
Rai Uno
414
RTR-Planeta
415
CCTV-4
416
Hustler TV
452
Private TV
453
EroXXX
455
D1 TV
551
PAX TV
552
Bonum TV
553
FIX TV
554
Hatoscsatorna
555
Heti TV
556

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